No Telus Internet Connection? It’s incredibly frustrating when your Telus Internet WiFi stops working, and all of your devices suddenly lose the Internet connection. If you’re experiencing problems with your Telus Internet WiFi connection, this guide will help you to fix it in 5 minutes. From simple solutions like router resets to advanced fixes like firmware updates, you’ll find tips to restore your Telus Internet WiFi connection quickly.
However, you can also contact your ISP in this case, and they will tell you some basic steps to perform a power cycle on your router. Sometimes, the problem can be from your end and you can fix it on your own by following the methods mentioned in this article.
Common Causes of Telus WiFi Issues
First of all, you’ll have to understand the possible causes of WiFi issues including:
- Network Outages: Sometimes, Telus may be experiencing outages or maintenance in your area and it can disrupt service.
- Router and Device Compatibility: Compatibility between older devices and modern WiFi can also cause connectivity issues.
- Signal Interference: Nearby electronics, walls, or floors can interfere with the WiFi signal.
Basic Troubleshooting Steps
Before moving to the advanced solutions, try these basic troubleshooting methods:
- Restart Your Router and Modem: Unplug both devices, wait about 30 seconds, and then plug them back in. This simple step can often reset the connection and fix minor connectivity issues.
- Check Connections and Cables: Make sure that all cables are properly connected and are not damaged. Loose cables can easily disrupt your connection.
If these don’t work, proceed with more specific troubleshooting steps below.
Confirm WiFi Connection on Devices
Sometimes, the issue could be with the device itself rather than the WiFi network. Here’s how to verify:
- Check WiFi Settings: On your device, go to the WiFi settings, and make sure it’s connected to the correct network.
- Forget and Reconnect to the Network: Tap on the WiFi icon on your phone or Windows PC, and select your Telus Network. Click on the Forget Network option, and then reconnect by entering the password.
Check for Interference or Overcrowded Channels
Electronics such as microwaves, cordless phones, or even nearby routers can interfere with your WiFi signal. You can also reduce interference by changing your WiFi channel:
- Keep your router away from other electronics and place it in an open area.
- Log into your router settings and select a less crowded channel such as the 2.4 GHz band if available.
Switching to a different channel can easily improve the signal strength and reduce interference.
Update Firmware on Your Telus Router
Outdated firmware can reduce Internet speed performance and cause connection issues. Updating firmware can improve compatibility and fix bugs.
- Log into the Router Settings: Enter the router’s IP address in a browser (commonly “192.168.1.1” or “192.168.0.1”).
- Navigate to the Firmware Update Section: Follow instructions in the router’s manual or online documentation to locate the update settings.
- Install Available Updates: If an update is available, install it and reboot the router.
This makes sure that your router has the latest software to maintain stability and performance.
Optimize Router Placement and Signal Range
Where you place your router has a major impact on signal quality. Here are tips for better placement:
- Place your router in a central area in your home for balanced coverage.
- Higher placement (e.g., on a shelf) can help broadcast the signal more effectively.
- Keep the router away from walls, metal objects, and electronics that may block the signal.
Reset Network Settings on Connected Devices
Sometimes if you have saved passwords of your all nearby WiFi networks, then your device can’t configure with the access points and you may connect to the wrong one.
Try to forget all nearby WiFi networks on your devices and connect to the Telus Wifi only. Once done, click on the Network speed testing under Advanced settings and check if you are getting the actual speed or not.
- On Android: Go to Settings > System > Reset options > Reset WiFi, mobile & Bluetooth.
- On iOS: Go to Settings > General > Reset > Reset Network Settings.
Use Telus My WiFi App for Diagnostics
The Telus My WiFi App provides tools for managing and troubleshooting your WiFi connection.
- Diagnostics: Run diagnostics in the app to identify any network issues.
- Reboot Router: Use the app to reboot your router without having to unplug it.
- Network Map: View which devices are connected to help manage bandwidth usage.
The app is the best tool to detect and fix Telus Internet WiFi issues quickly.
Check Device Compatibility and Firmware Updates
If you have older dives with outdated OS, then they might struggle to maintain a consistent connection. Make sure your devices are compatible with the latest WiFi technology and have up-to-date firmware.
- Check Device Specifications: Check your device’s compatibility with the router’s WiFi standard (e.g., 802.11ac or 802.11n).
- Update Device Firmware: Go to your device’s settings and check for firmware updates.
Configure Router Security Settings
Sometimes, security settings on your router may block devices from connecting. To fix this:
- Log into your router and navigate to the security or go to control settings.
- If you see unauthorized access on your WiFi, change your WiFi password and SSID.
- Make sure your firewall settings aren’t blocking your devices from connecting.
Pause or turn off unused devices.
If you have connected too many devices on your WiFi, then chances are that it will not work properly due to heavy load. You can pause or turn off the WiFi on unused devices. Moreover, try to forget WiFi on your all devices, and then enable it only on your computer. If it works on your PC, then connect to the Telus WiFi on your mobile but don’t connect all of your devices at a single time.
Check the WAN port and cable.
Ensure that the WAN port of your Telus WiFi is not damaged or loose. Pull the cable from the WAN port and if you see any dust or tiny materials, lightly spray compressed air into the ports to remove the unwanted materials.
If you find that the cable is damaged or loose, then you might change it by contacting your ISP.
Switch to LAN connection.
You can switch to the LAN connection if the Telus WiFi is not working on your PC. Simply, plug one end of the LAN cable into the Telus WiFi LAN port and the other end into your PC or Laptop LAN port.
That’s it!! You will be connected to your Telus WiFi connection. However, this method can only be used on your PC only.
Contact your ISP.
If the above methods don’t help you, then there is something wrong with your Telus WiFi router or modem. This can only be fixed by the experts of your Internet service provider. You can contact them by visiting Telus support from here.